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Privacy policy
Short version: we collect what you type into our forms so that we can quote your job, we do not sell it, and we do not track you across the internet. The longer version is below.
Short answer
We use form submissions only to respond to your enquiry. No advertising trackers, no data sales, no cross-site profiling. Ask us to delete your details any time.
- Updated
- Jan 2026
- Trackers
- None
- Data sales
- Never
- Deletion
- On request
Form 01 · Spec request
Questions about your data?
Send them through this form or by email. Requests to access or delete your information are handled by the same team.
What we collect
When you submit a form on this website we collect the information you enter: your name, email address, phone number, company, city, state, postal code, the quantity, product type, service and grade you selected, any message you wrote, and the page address the form was sent from. We also record the date and time of the submission.
We ask for a phone number because freight carriers and drivers frequently need one to arrange a delivery or collection. We do not operate an outbound call centre and we will not cold-call you.
Why we collect it
To respond to your enquiry, prepare a quotation, arrange freight, fulfil an order and keep the records a transaction requires. That is the entire purpose. We do not build advertising profiles and we do not enrich your details with data purchased elsewhere.
Who sees it
Our own staff, and the service providers who process it on our behalf — our lead-capture platform, our email provider and our website host. Where a freight carrier needs contact details to complete a delivery, we pass only what the delivery requires.
We do not sell, rent or trade your information to anybody, for any purpose, ever.
Cookies and tracking
This website does not use advertising cookies, third-party analytics trackers or cross-site profiling scripts. There is no tracking pixel on this page. Any cookies set are strictly functional and necessary for the site to operate.
How long we keep it
Enquiry records are retained for as long as is useful for the commercial relationship and for as long as any applicable record-keeping obligation requires. Transaction records — purchases, wash certificates, test records and diversion statements — are retained longer because customers and auditors ask for them years later.
Your choices
You may ask us what we hold about you, ask us to correct it, or ask us to delete it. Write to info@ibcrecyclingservices.com and we will act on it. If deletion would conflict with a record-keeping obligation on a completed transaction we will tell you which records we must keep and why.
Security
Form submissions are transmitted over encrypted connections and processed server-side. API credentials are never exposed to your browser. We limit internal access to the people who need it to do the work.
Children
This is an industrial packaging website and it is not directed at children. We do not knowingly collect information from anyone under 16.
Changes
If this policy changes materially we will update this page and the date shown on it. Continued use of the site after a change constitutes acceptance of the revised policy.
Contact
IBC Recycling Services, 4750 W 160th St, Cleveland, OH 44135. Email info@ibcrecyclingservices.com. We do not operate a telephone line; see the contact page for hours and address.
At a glance
What we collect, why, and how long we keep it.
The same information as the policy above, in a form you can scan in thirty seconds.
| Data | Source | Purpose | Retained |
|---|---|---|---|
| Name | Contact form | Addressing our reply | Life of the enquiry and any resulting transaction |
| Email address | Contact form | The reply channel | As above |
| Phone number | Contact form | Freight carriers arranging delivery | As above |
| Company | Contact form | Recognising repeat business | As above |
| City, state, postal code | Contact form | Freight quoting and lane matching | As above |
| Quantity, product, service, grade | Contact form | Preparing an accurate quote | As above |
| Message | Contact form | Understanding the job | As above |
| Source page URL | Automatic hidden field | Knowing which page prompted the enquiry | As above |
| Submission timestamp | Automatic | Ordering and anti-spam | As above |
| Anonymous usage analytics | Analytics script | Understanding which pages are useful | Per the analytics provider |
| Practice | Do we? | Note |
|---|---|---|
| Sell or rent your information | Never | To anybody, for any purpose |
| Advertising cookies | No | There is no ad tracker on this site |
| Cross-site profiling | No | — |
| Buying data to enrich your record | No | — |
| Cold calling | No | We do not operate a telephone line at all |
| Sharing with carriers | Only what a delivery requires | Name, address, phone |
| Storing card details | No | Payment is handled outside this site |
Answered · 5 questions
Questions we get about this
01Do you use advertising cookies?
No. There is no advertising tracker, no retargeting pixel and no cross-site profiling script on this site. Any cookies set are strictly functional.
02Why do you ask for a phone number if you never call?
Freight carriers and drivers need one to arrange a delivery or collection. We do not use it for sales contact and we do not pass it to anybody except the carrier handling your load.
03How long do you keep my details?
Enquiry records for as long as the commercial relationship and any record-keeping obligation require. Transaction records — purchases, wash certificates, test records and diversion statements — are kept longer, because customers and auditors ask for them years later.
04Can I ask you to delete my information?
Yes. Write to us and we will act on it. If deletion would conflict with a record-keeping obligation on a completed transaction, we will tell you which records we must keep and why.
05Do you sell data?
Never. Not to anybody, for any purpose.
Next step
Straightforward on data, straightforward on containers.
If anything above is unclear, ask. We would rather answer than have you guess.